Shipping
This Online Purchase Information governs transactions conducted through the website. Prior to proceeding with your order, we kindly request that you carefully review the ensuing terms and conditions. By placing your order via our online platform, you implicitly consent to adhere to the following stipulations.
Parcel Tracking: All parcels are equipped with tracking capabilities.
Standard Shipping and Handling Rates:
- For deliveries within the United States, our Standard Shipping and Handling Rate is $4.95.
- For international orders, the rate is $5.95.
- Orders within the United States exceeding $100.00 will have shipping fees covered by dzako, resulting in free shipping for you.
Variable Shipping Costs
Shipping costs are contingent upon the quantity of products you order, as they are directly linked to the total package weight. For instance, when ordering two products for delivery, the shipping cost will comprise $4.95 for the first product and an additional $1.50 for the second product, culminating in a total of $6.45. If no other promotion is in place.
International Shipping Origin
It is important to note that a substantial portion of our products is dispatched from locations outside the United States. This enables us to offer competitive pricing, thanks to our enduring relationships with overseas manufacturers and wholesalers.
Shipping Times
- 8-15 Business Days (Experienced in over 95% of cases)
- 15 - 25 Business Days (Experienced in less than 5% of cases)
- The average shipping duration over the past 30 days has been approximately 11-12 business days. It is worth noting that occasional delays may arise due to factors beyond our control, such as holidays, facility congestion, customs processing, adverse weather conditions, etc.
Tracking Information
Please be advised that there may be a brief delay in tracking number updates within the shipping company's database once we provide you with the tracking number. This should not cause undue concern, as your order is indeed in transit.
Handling Period
It's essential to acknowledge that all items undergo a processing period before dispatch. This includes order verification, payment processing, quality control, and packaging. Approximately 99% of orders leave our warehouse within 1-3 days of payment confirmation.
Multiple-Item Orders
For efficiency and expedited delivery, multiple-item orders are typically shipped separately due to diverse warehouse locations. Receiving portions of your order ahead of others is a standard practice and should not be interpreted as neglect of your remaining items.
Delivery Timeframe Disclaimer
Regrettably, we cannot guarantee precise delivery times in instances where the postal service experiences unexpected delays, such as holidays, inclement weather, or customs-related issues. Delivery times may fluctuate, especially during peak periods. Furthermore, we do not assume responsibility for import duties, taxes, or customs fees.
Shipping Address Verification
We urge you to double-check your order details to ensure the accuracy of your shipping address. If you need to modify your address after placing an order, please contact us promptly. We are unable to alter shipping details or cancel orders once items have been dispatched. Please note that any discrepancies in shipping information leading to products being sent to the wrong address are not our responsibility.
Delivery and Mail Security
Instances of delivery theft, particularly during holiday seasons, have been on the rise. We provide tracking numbers for all shipments through the selected shipping company. In the unfortunate event that your delivery is stolen, and tracking confirms delivery, we cannot assume responsibility for replacing the order or issuing a refund. We also disclaim responsibility for lost or unclaimed packages. We recommend utilizing secure post office boxes or drop boxes, especially for perishable items. In the event of perishable items expiring during a delivery delay, dzako.com does not accept liability nor provide refunds.
Customer Support
We value your patience if you have not received your items within 30 days. If you have any concerns, please do not hesitate to contact us via the provided contact form, rather than resorting to negative feedback or disputes. We are committed to resolving any issues by either resending missing items or issuing refunds, as necessary.
Extended Shipping Times
Due to the popularity of certain items in our catalog, shipping times may sometimes exceed the estimated range, extending up to 35 business days. If your order has not arrived within 45 business days from the date of your original purchase, please contact our support team to request a full refund. (Please note that this policy excludes errors resulting from customers providing incorrect shipping details or missed parcel deliveries).